• What technology do we use at Eugenomic?

  At Eugenomic, we work with a range of technologies including electrophoresis, Sanger sequencing, next-generation sequencing (NGS), SNP microarrays, and real-time PCR. The technique or combination of techniques is selected based on the type of study being conducted.

• What scientific evidence supports your tests?

  Our selection of genetic markers is always based on data from scientific publications. We require that any marker we use shows a clear effect and has been described by multiple independent research studies reaching the same conclusions, or has demonstrated its predictive value in a clinical trial.

• Does Eugenomic provide support to doctors in interpreting genetic results?

  Yes, Eugenomic offers support to healthcare professionals in interpreting genetic results. Our team provides clinical guidance to help integrate the findings into patient care, ensuring that the information is understandable, relevant, and actionable for medical decision-making.

• What type of information is included in Eugenomic’s result reports?

  Our reports are clear and detailed. They include individualized genetic analysis, clinical interpretation of the findings, implications for the patient’s health, and practical recommendations based on the available scientific evidence.

• How does Eugenomic support the clinical applicability of genetic tests?

  Each Eugenomic report is designed to be a clinical tool. We provide specific recommendations, alerts about potential risks, personalized therapeutic suggestions, and support for physicians to integrate genetic information into their routine practice.

• Is genetic data confidential?

  All patient information, including both genetic and personal data, is handled with absolute confidentiality. Apart from Eugenomic and the processing laboratory, only the healthcare professional authorized by the patient can access the data.

• Is DNA preserved or destroyed?

  The sample and the DNA extracted from it are temporarily stored in case additional or confirmatory tests are requested. Samples are destroyed one to two years after collection, but if the patient requests it, destruction can be carried out at any time.

• Who has access to genetic data?

  Access to genetic data is restricted to authorized Eugenomic personnel and the processing laboratory, as it is essential to provide the requested service—and, of course, to the patient. If the genetic test was prescribed by a healthcare professional and the patient does not state otherwise, the genetic data will also be available to that professional.

• How do you protect patients’ genetic and personal data?

  All information is protected in accordance with the European General Data Protection Regulation (GDPR). The data is stored on our server, which is accessible only to authorized Eugenomic users through authenticated access. Results are delivered exclusively via the email addresses specified by the patient, and any hand-delivered results are given only to the test holder. If the patient wishes another person to access their information, they must provide explicit written authorization.

• What is Pharmacogenetics?

  Pharmacogenetics is the science that studies how drugs act and interact in ways that can affect each person differently, depending on their genes. We are all genetically unique, and a medication that works for one person may not be effective for another—whether due to the drug itself or the required dosage.

• In which medical specialties are Eugenomic’s pharmacogenetic tests applied?

  Our profiles are applicable in cardiology, psychiatry, oncology, internal medicine, and other areas.

• What is genomic medicine?

  Genomic medicine is a medical discipline that uses each person’s DNA information to prevent diseases, optimize treatments, and improve health in a personalized way.

  By studying genetic variations, this approach helps identify predispositions to various conditions, anticipate future risks, and tailor drug therapies to make them more effective and safer.

• What’s the difference between a preventive medicine genetic test and a diagnostic test?

  Preventive medicine genetic tests, like those offered by Eugenomic, identify predispositions and future risks, while diagnostic tests confirm diseases that are already present.

• Do the genetic results from genomic medicine tests serve as a diagnostic tool?

  Most of our tests are not intended for diagnostic purposes; in other words, the information they provide does not determine whether a person currently has a disease. However, we do offer genetic tests that are 100% diagnostic for certain conditions or genetic traits, such as lactose intolerance or Gilbert’s syndrome, for example.

  If you have any doubts about whether a specific test is diagnostic or not, feel free to contact us at +34 93 292 29 63.

• What is the clinical applicability of genomic medicine genetic tests?

  Genomic medicine genetic tests have broad clinical applicability. They help identify genetic predispositions to diseases, optimize prevention strategies, personalize treatments, and anticipate risks before symptoms appear.

  At Eugenomic, our genetic profiles are designed for daily clinical practice in specialties such as integrative medicine, gynecology, cardiology, neurology, oncology, and internal medicine, among others.

g-Nomic®

• Questions What is g-Nomic?

  g-Nomic is a pharmacogenetics software that checks lifestyle habits, medicinal plants, nutritional supplements, medical prescription and the patient’s genetic profile to look for negative interactions or interactions that may cancel out the effect of the medication.

   

  This cloud-based software – accessible from any computer – helps to facilitate the prescription of medicines and the most appropriate doses for each person.

   

  g-Nomic is a link between genomics research and clinical medicine, offering doctors, pharmacists and analysts the guarantee of efficient and safe prescribing.

• Who is g-Nomic for?

  g-Nomic users are professionals who fall into one of three categories:

   

  Physicians. Concerned about getting the most effective prescription for their patients, with g-Nomic they will be able to discover incompatibilities between treatments, lifestyle habits, dietary supplements and the patient’s genetic profile.

   

  Pharmacists. Pharmacists will be able to know if the combination of prescribed medication and nutritional supplements are effective for the patient. In addition, with the help of personalized reports, they can easily explain to each patient his or her medication, contraindications and degree of genetic evidence.

   

  Analysts. They will be able to improve their laboratory’s commercial offerings by achieving greater profitability and efficiency. Offering pharmacogenetics solutions will allow you to differentiate your analysis center at a cost of cents per patient.

• How do I start using g-nomic?

  Getting started with pharmacogenetics is very simple.

   

  Simply choose any of our plans  to access our platform. Click on “Try Eugenomic”, select the pricing plan that best suits your needs and enter your personal login and billing details.

   

  Remember that you can change your details at any time in your customer area.

   

  Of course, your data is 100% secure, compliant with all legislation and we guarantee that we will not use it for anything other than your relationship with us.

• Which pricing plan do I need?

  We have designed three plans tailored to different professional needs:

   

  Silver. The most widely used option. It includes unlimited patients and up to 200 daily interactions, making it ideal for individual practices. It also offers a 30-day free trial.

   

  Gold. Designed for medical centers. It includes all the features of the Silver plan and allows two simultaneous users. It also offers a 30-day free trial.

   

  Enterprise. Intended for hospitals and large organizations. It provides unlimited use and personalized training, with a solution adapted to each organization’s specific needs.

• How do I unsubscribe from my subscription?

  No commitments or long-term obligations during the trial period.

   

  Once the 30-day trial has ended, the subscription will be automatically renewed and the corresponding payment will be processed.

   

  If you wish to cancel, you must send an email to info@eugenomic.com, including “Unsubscribe g-Nomic” in the subject line and requesting the cancellation of the subscription service.

   

• Where can I find my subscription invoices?

  In your customer area you can access the invoices for each of the periods you have contracted with us, whether monthly or annually.

   

  You can download them and print them in PDF for your accounting and you will find them in the “My invoices” section.

• How can I change my subscription plan?

  If you need to upgrade or downgrade your g-Nomic subscription plan to increase the number of users or patients, simply visit your private area and click on “My Plan”.

   

  Once there, click on the change plan button and choose the plan you want to upgrade or downgrade. From that moment on you will be able to access the new capabilities of the chosen plan.

   

  In the next billing cycle the chosen tariff will be updated and the corresponding charge will be made.

• What are the payment methods?

  Silver and Gold customers will pay by credit card.

   

  Customers with an Enterprise licence can pay by bank transfer or direct debit.contrato

• g-Nomic is very easy to use, but do you offer any training?

  Of course.

   

  When you sign up for any of our Silver, Gold or Enterprise programmes we will give you a personalised training session on the tool via videoconference.

   

  We will teach you how to register a patient, enter medications, lifestyle habits, dietary supplements and extract personalised reports.

  The session will last between 45 and 60 minutes and we will schedule it according to your availability.

• What kind of support does g-Nomic offer?

  You will have email support which we will respond to within 24 hours on working days.

  We usually solve your question in less than 2 hours.

• How can I contact g-nomic?

  We establish two ways of contact so that you can choose the one that suits you best:

   

  By email. You can write to us at info@eugenomic.com and we will respond to your query within 24 hours. Normally you will receive a reply within 2 hours if it is during working hours.

   

  By telephone. You can call us from 09:00 to 14:00 and from 16:00 to 19:00 (CET +0) on +34 932 922 963.

• How do I register a patient?

  The first thing you should know is that g-Nomic complies with all regulations regarding sensitive patient data. We are aware of this and have been recognised as a “Medical Device” by the Spanish Medicines Agency (Agencia Española del Medicamento).

   

  To register a patient, the first thing you need to do is to log in to your user area and launch the application.

   

  Search for “Patient registration” and enter the corresponding data.